Our Guarantee to You - 100% Satisfaction, Full 60-day Return Policy
Why we offer such a guarantee - The Paper Tiger software is a new and revolutionary way to file and manage the paper in your office. We want you to be able to try the product with complete confidence knowing that if for ANY REASON the product is not right for your office, you can return it within 60 days of the purchase date for a prompt and complete refund of your purchase price. This is the best satisfaction guarantee in the software business!
At The Monticello Corporation, we want you to be happy with your purchase. However, if our products are not right for you for any reason, please notify us via email at sales@thepapertiger.com or call 800-430-0794 to let us know that you are returning your product. You DO NOT need a Return Merchandise Authorization (RMA).
Our policies for returning your product are simple and there is no restocking fee. We are interested in your total satisfaction.
- Returned items must be in their original form with all materials contained - CD, file folder tabs, instructional materials, etc.
- There is never a restocking fee.
- You do not need an RMA. In addition, you do not need to contact us but it is always a good idea if you can, to let us know that you are returning. A short email to sales@thepapertiger.com will work fine.
- Shipping charges are not refundable.
- Important - Be sure to ship your return by a traceable service, such as UPS, FedEx or Priority Mail with delivery confirmation, and insure it accordingly. The tracking number is your proof that we have received the return. We can not be responsible for items returned without a tracking number or delivery confirmation.
- You are responsible for shipping costs of all returns.
Returns Address
Please send any returns to:
- The Monticello Corporation
- Mailing Address:Attn: Product Returns
4060 Peachtree Road
Suite D-339
Atlanta, GA
30319-3020 - E-mail: sales@thepapertiger.com
- Phone: 800-430-0794, 770-446-9000 (local)
- Fax: 801-469-8944
Refunds
Monticello will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return.
Questions or Suggestions
If you have any questions about this policy, the practices of this site, or your dealings with this Web site, please contact us at sales@thepapertiger.com or call Paper Tiger customer service at 800-430-0794.
Give the software a try, you will be happy that you did. It really works!
Sincerely,
James D. Grady
President
The Monticello Corporation
