Technical Support Policy
Technical Support Calendar
The Monticello Corporation provides technical support to users of the most current version of our software. For software products technical support continues for one year after a newer version is released. (i.e. Paper Tiger Version 3.0 was released in January 2005, therefore support for Paper Tiger Version 2.0 ended December 31, 2005).
| Version | Platform/OS | Supported | Support Ends |
|---|---|---|---|
| Paper Tiger Version 4.0.x* | Windows 2K/XP/2K3 | Yes | TBA |
| Paper Tiger Version 3.0.x Network | Windows 98/ME/NT/2K/XP/2K3 | No | 12/19/2007 |
| Paper Tiger Version 3.0.x Single User** | Windows 98/ME/NT/2K/XP/2K3 | No | 8/10/2007 |
| Paper Tiger Version 2.0.x | Windows 95/NT/98/ME/NT/2K/XP/2K3 | No | 12/31/2005 |
| Paper Tiger Version 1.x | Windows 95/NT/98/ME/NT/2K | No | 12/31/2003 |
*Includes all editions: Basic, Professional and Network
**Includes Basic and Professional editions
Note: Technical Support policy is subject to change at any time without notice.
Support Bulletins
As of 7/11/2006, support has ended for Paper Tiger customers using the following operating system(s):
- Windows 95
- Windows NT
- Windows 98/98SE
- Windows ME
As of 10/10/2006, support has ended for Paper Tiger customers using the following operating system(s):
- Windows XP Service Pack 1
The decision comes as a result of Microsoft's withdrawal of official support for mentioned operation systems. See announcement below:
