Frequently Asked Questions - Technical
- What are the methods of payment?
- Which version do I need?
- Is my credit card purchase secure?
- Can I cancel an order once I've placed it?
- How long I will receive Tech Support?
- What are the contents of my sales pack (Kit)?
- I lost my Paper Tiger CD, how can I reorder?
- How can I reorder the Labels product?
- Can I return the product if I am not satisfied?
- I was told that I needed something called Adobe Acrobat Reader on my computer in order to view a .pdf file, how can I get this program and what does it cost?
- How do I key in my permanent serial number?
- What's Paper Tiger Privacy Policy?
- What is Paper Tiger return policy?
- Where I can get upgrade information?
- How can I edit my contact information?
- How do I know what version of The Paper Tiger I'm using?
- What are the system requirements for your software?
- Is there a Macintosh version of The Paper Tiger?
- Is Paper Tiger 4.1 compatible with Vista Operating System?
- Will Paper Tiger will run on 64 bit Operating Systems?
- I'm currently using the Single-User version of The Paper Tiger, and want to upgrade to the Network Edition. Will I be able to convert my database?
- I have a new computer and do not have my serial number in order to work with Paper Tiger. How do I find my serial number?
- How do I disable my pop-up blocker?
- How many users I can create?
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What are the methods of payment?
We accept all major credit cards via phone or by ordering online. If you wish to pay by check, please print out and fill out an order form to send with your check. You are responsible for appilcable shipping.
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If you want to use the Paper Tiger software on more than one system and you want to share the data with others in your office, you will need the Network edition. It will come with two installation files, one is "Server" and second one is "Client". You can take any number of licenses, depending up on your requirement. Just purchase what you need!. It will be most suitable for organizations where number of people need the same files information.
If you want to use the Paper Tiger software on only one system and not share the data, you can chose "Professional" version. It will allow you store the files in any number of locations.
If you want to use the Paper Tiger software on only one system and if you have limitednumber of files, you can chose "Basic" version. It will allow you store the files in only two locations.
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Is my credit card purchase secure?
Yes. In order to process transactions we collect customers name, address, phone number, and credit card information. This information is collected by a shopping cart service and is shared only with The Monticello Corporation. Once The Monticello Corporation recieves this information it is deleted from the shopping cart service. We use shopping cart technology that encrypts your credit card information.
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Can I cancel an order once I've placed it?
Yes, please call us at 1-800-430-0794 or email us at sales@thepapertiger.com. Please be aware that when you place your order we pride ourselves in quick turn around service in shipping your product to you. In order to cancel your order, contact us immediately as all orders received by 2pm ET will ship the same day.
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How long I will receive Tech Support?
Please view the Technical Support Policy.
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What are the contents of my sales pack (Kit)?
Network Version:
Network Version Sales Pack will have the below contents.
- One Server CD
- One Client CD
- Preprinted Labels
Professional:
Professional Version Sales Pack will have the below contents.
- One Professional CD
- Preprinted Labels
Basic:
Basic Version Sales Pack will have the below contents.
- One Basic CD
- Preprinted Labels
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I lost my Paper Tiger CD, how can I reorder?
If you lost you Paper Tiger Installation CD and you are on version 4, please contact customer service at 800-430-0794 to order a new CD. If you are on an older version of Paper Tiger you will need to contact customer service for your options.
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How can I reorder the Labels product?
You will get the File Folder Labels with the sales pack, If you want additional blank labels you can order through below link.
http://www.thepapertiger.com/related_products.php.If you would like to reorder the pre-printed tab set call customer service at 800-430-0794 to order.
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Can I return the product if I am not satisfied?
We offer a 60 day money back guarantee. Please review our full guarantee at http://www.thepapertiger.com/guarantee.php.
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You will need Adobe Acrobat Reader in order to view a type of file called a .pdf. To obtain a copy of Adobe Acrobat simply click on this icon and follow the instructions. Adobe Acrobat Reader is FREE and simple to download and setup on your computer.
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How do I key in my permanent serial number?
Below are the steps to enter permanent serial number in your Paper Tiger:
- Open Paper Tiger application
- Select the database in the "Select Database window".
- Go to the View menu at the top of the screen.
- Look for the option "Enter Permanent Serial Number" and a box will pop up Key in your serial number and hit OK.
- Your software is now unlocked.Please keep your serial number is a safe place in case you need it again in the future.
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What's Paper Tiger Privacy Policy?
Click Here for Paper Tiger Privacy Policy.
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What is Paper Tiger return policy?
Click here to check return policy of the Paper Tiger software.
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Where I can get upgrade information?
Please view the Upgrade Information
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How can I edit my contact information?
Please email your updated contact informaton to sales@thepapertiger.com or Call 800-430-0794.
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How do I know what version of The Paper Tiger I'm using?
From the Help menu, select "About Paper Tiger".
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What are the system requirements for your software?
Version 4.1 Single User (Basic & Professional) Edition:
- Intel or compatible 1GHz processor
- Windows 2000-SP4\XP-SP2\2003-SP1\Vista (32 bit Operating Systems Only)
- 512MB RAM (1GB for Vista), 1GB recommended
- 685-965MB hard disk space*
- CD-ROM
- SVGA display
*Microsoft .NET Framework requires an additional 200MB hard disk space if not installed.Version 4.1 Network Edition:
- Intel or compatible 1GHz processor
- Windows 2000-SP4\XP-SP2\2003-SP1\Vista (32 bit Operating Systems Only)
- 512MB RAM (1GB for Vista), 1GB recommended
- 685-965MB hard disk space*
- CD-ROM
- SVGA display
*Microsoft .NET Framework requires an additional 200MB hard disk space if not installed.
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Is there a Macintosh version of The Paper Tiger?
There is currently no Macintosh version of The Paper Tiger and no plan to develop one. We have received reports that the software runs well under emulation programs such as Parallels or Virtual PC, but we do not offer extensive technical support for systems running this configuration.
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Is Paper Tiger 4.1 compatible with Vista Operating System?
Paper Tiger latest version 4.1 is compatible with Vista Operating System. For Upgrade information, Click Here.
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Will Paper Tiger will run on 64 bit Operating Systems?
No, Paper Tiger will only run on 32 bit Operating Systems.
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Yes, you can export the records from Professional version and save the file in CSV format. Open Network application and create new database and then import the records from the CSV file into a new, blank database.
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You can find your serial number in your CD-ROM Jacket or in your Introduction mail. If you are unable to find it, you cancontact us at sales@thepapertiger.com or Call 800-430-0794.
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How do I disable my pop-up blocker?
To watch videos on our site you may need to disable your pop up blocker. Activate and deactivate pop-up control by holding the CTRL key while clicking on a link. In addition to this keyboard shortcut, you can also add sites to an allow list by right-clicking on your Pop-Up Stopper icon and go to Preferences / Allowed Pop-Ups. For more on how to disable Pop-Ups refer to your Pop-Up blocker's documentation.
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It depends on the network license you have purchased. If you have purchased two network users, then you will be able to create 2 users.
Can't find your answer? Please visit our Knowledge Base
