General Questions
- What are the advantages of using Paper Tiger?
- Paper Tiger software is a powerful paper filing system that uses the power of your computer to help you get your file cabinets organized and stay organized. Office filing does not need to overwhelm
your staff and cause frustration.
- If document management is a challenge for your company, this product can make your life much easier. Difficulties with getting
organized, filing systems and paper management can cause you or your employees to waste up to 150 hours per year!
- You'll immediately spend
less time shuffling paper and more time being productive. You can now get organized and practice better time management.
- Paper Tiger software is a simple, yet powerful indexing method. Keep
your paper in its original form (you do not have to scan it) and use the power of the computer to quickly and easily find/share the information when you need it. You get all of the best things from the
computer, but do not have the problems of using a scanner. The system works just like a search engine for your paper files and other items!
- Paper Tiger is not only for your paper files, but for
any item that you can put a number to. That's why we not only call Paper Tiger a filing system or document management system, but a "finding system."
- It is simple to learn, has
great training resources (very important if you have staff turnover and need to train new employees) and it works. See the features that make Paper Tiger great for managing paper.
- Here's the advantages of Paper Tiger and what the software can do for
you:
- Much less time consuming - setup, conversion & on-going maintenance.
- Can input all documents - bound materials,
original contracts, etc.
- Does not destroy original documents - you keep the original paper.
- Less expensive - use your existing equipment more efficiently.
- No machines to break
- you are using existing equipment.
- Database corruption is possible - however printed index is kept.
- Secure - not easily stolen, as files are indexed and file cabinets are heavy!
- Low learning curve - simple to learn in 30 minutes or less.
- Streamline your office and lower your stress level
- Allow you to easily share information in your office
(network edition)
- Transform your files into a valuable, instantly-retrievable resource
- Eliminate duplication of information
- Get fast reaction to audits or other
legal actions, because you can actually find what you need, when you need it!
- Reduce disruption from employee turnover
- Make you more responsive to your customers
- Make filing almost...fun! - make filing less of a chore!
- Manage paper files and other items. Basically, anything you can number, you can Paper Tiger! - use for more than filing paper
documents - can be used to index CDs, DVDs, Collectors Items, Books/Binders, Storage Containers, Inventory items for home/office/other, etc.
How do I start using or migrate to Paper Tiger Online? - First, click the Create an Account button.
- Log in with the user name and password you set up.
- From the Dashboard, click on Create a New Database or Import an Old Database. Existing Paper Tiger desktop software users can import an
old Paper Tiger database from their .ptd or .bak file. Name the database whatever you want to see it named on the Dashboard.
- If you're new to Paper
Tiger, you will begin by creating Locations. In Paper Tiger database, Location relates to where you will store your physical items
(paper files, books, CDs, DVDs, storage boxes, etc) This can be named anything you want - however you relate to what you are indexing, i.e., Office files, Home files, Action files, Reference files,
House, Basement, Garage, etc. Paper Tiger uses Locations to represent these places where you store the items you want to be able to find later.
- Then begin entering information relating to the items you wish to index within the Location(s) you create. Paper Tiger Locations are made up of Item names, description, capacity and review
frequency.
- To speed up the conversion process, we suggest you have an assistant to help you key into Paper Tiger as you dictate the Location, Item
Name and keywords of each item. You can then be free to write on each item the Location number and file the item. The best advice to mastering the art of indexing and organizing using Paper Tiger is to
start small and slowly expand. Break it down into chunks by setting up one location and adding items till the job is done or allotted time has passed and/or move onto the next location. As you add
items, be sure to describe them in Paper Tiger and give descriptive Keywords to make your searches easier. The beauty of Paper Tiger is that related documents do not need to be physically filed
together. You can use the Category function to categorize them together in Paper Tiger. Also, see this blog post A Guide to Converting to Paper Tiger.
What browsers can I use to access Paper Tiger? - Internet Explorer 7 and newer
- Mozilla Firefox 3 and newer
- Safari 3 and newer
- Google Chrome 4 and newer
How many users can use my account? - Paper Tiger is billed on a per user basis. If
you need multiple users to access your Paper Tiger database, you will need to add additional users to your account.
Can I access Paper Tiger using my cell phone?
- Paper Tiger Online has been tested on iPhone and Android operating systems and access can be made from these devices. Others have not been tested.
Can I get training to use Paper Tiger?
- We have training resources on our website at
no cost.
- You can receive additional in person or virtual training from our Paper Tiger Experts. Paper Tiger Experts are
independent businesses, so please contact them directly for pricing information. Many Paper Tiger Experts offer an initial consultation at no charge.
Do you have any Affiliate or Reseller programs?? - Our
affiliate/reseller program for Paper Tiger Online is currently under development. Following is what is planned:
- Our affiliate program in which we offer 15% commission from
sales made on our website referred from your website with our Affiliate link.
- Our Experts program are those who have previously sold Paper Tiger desktop version, are indeed experts using Paper
Tiger and are actively selling Paper Tiger Online. These Experts will have the opportunity to be published on our website Experts page.
- We offer the opportunity for both our Resellers and
Experts to offer Paper Tiger Online to their clients at 30% commission.
- We offer the opportunity for both our Resellers and Experts to publish their expertise on our blog for
additional exposure and SEO. Blog posts are included in our weekly or bi-monthly e-newsletters. Contact sales@thepapertiger.com if you wish to become a
Reseller or a Paper Tiger Expert or if you want to submit a blog post relative to how you use Paper Tiger, or relating to organizing or productivity.
Security Questions
- Is The Paper Tiger Online reliable, secure, and confidential?
We take all
reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed by Rackspace, a recognized leader in high-end hosting.
You can read about their Zero-Downtime network and data center and what makes Rackspace the best place to host mission-critical websites.
- What is SSL and will it keep my communications absolutely secure?
SSL is an acronym for "Secure Socket Layer", a security
protocol that provides communications privacy over the Internet. The protocol allows Paper Tiger to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications
forgery. It is the same technology used by banks and e-commerce companies such as Amazon.com to keep your information safe and secure during transactions. In Paper Tiger's case, SSL keeps your client
communications absolutely secure (Paper Tiger's normal password protection keeps your information private, but SSL keeps it private and secure).
- Is our data backed up in case of an emergency?
Data is backed up nightly and written to multiple disks instantly. We can
perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. Our
uptime is over 99%.
- How can I get an electronic copy of my data for safekeeping?
Click on the Database in which you want an electronic copy. Click the Database Preferences button. At the bottom of the pop up box, you will see the section 'Need to export your
data?' Paper Tiger can generate an XML file with the data from your database. Then click on Export this Database button. This includes all locations, items, categories, transfers, and trash. This XML
file cannot be imported back into Paper Tiger.
- How do I enable or disable SSL encryption?
By default the Paper Tiger login page has SSL enabled on it. All other pages are accessed using regular HTTP connections by default. To enable SSL (HTTPS) on all your
pages, log into your account.
- Can members of your company actually see our data? Is the data secure on your side?
Can members of your company actually see our data? Is the data secure on your side? Members of our company cannot see or access your data in any way.
It is against our company policy to interact with user data.
- How do we know that our existing PaperTiger Desktop data
converted correctly?
How do we know (FOR SURE) that our existing Paper Tiger Desktop data converted correctly (how can we check to make sure
that ALL of our physical files are represented with all their respective keywords in Paper Tiger Online, after the conversion?) When you upload your file, the system takes a Hash of the file before it
begins importing the file. The system that imports the file is similar to the Paper Tiger Desktop application system and checks for all the required tables and fields, and checks to make sure that the
file is consistent, meaning that there are no pending transfers. After verifying this, it begins the import, after which it sends you a confirmation email containing a brief summary of some of your
database information for you to compare against your current installation. You should conduct the comparison to ensure your data imported correctly.
- What happens if we need to "roll-back" and recover deleted data - or reverse a Transfer - can you do that?
This depends on the type of data. Using your logs for guidance you can view and track back any changes that you make to individual item manually. If you delete a database or a location in its
entirety, all the data is lost and cannot be reversed or recovered.
Billing Questions
- What credit card types do you accept?
We accept American Express, MasterCard,
Visa, and Discover Network.
- Do you accept Purchase Orders or payment by check?
We accept POs from large companies, non-profits, government agencies and schools/colleges/universities for annual payments. You can email or fax your PO to us at
sales@thepapertiger.com or fax at 815 331-5270. If you have questions, please email sales@thepapertiger.com.
- Do you have
special pricing for non-profits, universities, or other groups in need?
We believe everyone is entitled to the best possible price we can
offer. Those are the prices you'll find on the signup page. Our prices are among the lowest in the industry.
- Can we pay
for The Paper Tiger Online a year in advance?
You can pay monthly or annually. Invoices are automatically emailed to the account owner every
time you are charged.
- What is the refund policy? How does your refund policy work?
If you have paid annually, you will receive refund prorated based on the remaining month(s) available.
- Are there signup fees? Termination fees? Any hidden fees we should know about?
Paper Tiger Online is charged per person/seat per
month. We offer a discount for paying annually. There are no other hidden fees. We do not charge signup fees, termination fees, or any additional fees. Please see our price structure here.
- How does the 10-day free trial work?
When you create an account, you will be
able to trial Paper Tiger Online for 10 days free. We will then need to receive your credit card information to begin billing monthly starting the 11th day. Once we have your credit card information to
begin billing, you will be able to continue to have full access to your database. If we do not receive your credit card information, you will not be able to add additional items or edit existing items
in your database. You will be able to continue to search the database for items you input during the 10 day trial period. If you decide to cancel, you can export of your database to .XML format. We
permanently delete your databases from our serve, after cancelation.
- How will billing occur if we add users within a
billing cycle?
When the Network function to allow multiple users to access the same database at the same time, you will be able to click to add
users. This Network function is not currently available, but our developers are working on it. As soon as Network is available, when you click to add users, you will instantly have access for the
additional user, but you don't have to pay for the additional user until next month's bill. When you delete a user, you are instantly downgraded, but you don't begin paying the lower rate until next
month's bill.
